Effective date: 19^th March 2025

1. Introduction

Welcome to Molly’s Insta Curry™. This policy outlines our shipping procedures, return guidelines, and refund process for all orders placed through our website (https://www.mollysinstacurry.com). By purchasing from our site, you agree to the terms outlined below.

2. Shipping Information

Standard Shipping

• We currently ship all orders within 2-5 business days.
• Shipping costs are calculated based on the weight, size, and destination of your order.
• Orders totaling $50 or more qualify for free standard shipping within the contiguous United States.
• For orders under $50, a standard shipping fee will be applied at checkout.

Shipping Restrictions

• We ship to all 50 states within the USA.
• International shipping is not available at this time.

3. Delivery Delays

• We are not responsible for delays caused by shipping carriers, customs procedures, or other factors once the product has been shipped.
• You will receive tracking information via email once your order has been shipped, which will allow you to monitor the status of your delivery.
• It is your responsibility to ensure that the shipping address provided is accurate and complete.

4. Return Eligibility

• Returns are accepted only if the package is unopened and returned within 7 days of delivery.
• Products must be in their original packaging with all components included.
• Returns will not be accepted for opened or used products due to food safety regulations.
• Customized or personalized orders are non-returnable.
• Products that have not been maintained properly within this time frame, such as not keeping a frozen product in the freezer, are also not accepted for return.

5. Non-Returnable Items

• Opened or used food products
• Customized or personalized orders
• Sale/clearance items
• Items shipped internationally

6. Return Process

• To initiate a return, contact our customer service department at [213-653-6389] or [email protected] within 7 days of receiving your order.
• You may be provided with a Return Merchandise Authorization (RMA) number and return shipping instructions.
• Customer is responsible for return shipping costs.
• Refunds will be processed within 5-7 business days of receiving the returned item.

7. Refund Policy

• Refunds will be issued to the original payment method used for the purchase.
• Shipping charges are non-refundable, even if the order is returned.
• Refunds typically take 5-10 business days to appear on your statement, depending on your financial institution.
• If your return is approved, you will receive an email confirmation with details about your refund.

8. Damaged or Defective Products

• Report any damaged or defective products within 48 hours of delivery.
• Photographs of the damage may be required for processing.
• We will either replace the damaged item or issue a refund at our discretion.

9. Exchange Policy

• Exchanges are subject to availability of the requested product.
• You must initiate an exchange request within 7 days of receiving your original order.
• Shipping costs for exchanges will be the responsibility of the customer.

10. Special Considerations for Food Products

• Due to the nature of our freeze-dried products, all returns must be carefully packaged to prevent damage during transit.
• We recommend using the original packaging when returning products.
• Allergen information is clearly labeled on all products. Returns will not be accepted if allergen information has been removed or altered.

11. Contact Information

For any questions regarding shipping, returns, or refunds, please contact our customer service department at:

• Phone: 213-653-6389
• Email: [email protected]
• Mailing Address: Molly’s Insta Curry, LLC, 1055 East Brokaw Road, Suite 30-162, San Jose, CA 95131

12. Policy Modifications

We reserve the right to modify this policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.

13. Dispute Resolution

In the event of any dispute arising out of or relating to this policy, the parties agree to first attempt to resolve the dispute through direct negotiation. If the dispute is not resolved through negotiation within thirty (30) days, either party may initiate binding arbitration in accordance with the rules of the American Arbitration Association.

14. Force Majeure

We shall not be liable for any delay or failure in performance under this policy due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, labor disputes, government actions, or other similar events.